I called my business Disclosure because my purpose is to discover and share insights. Knowing what to do is half the fight, the other is taking action.
The truth about insight…graphs are the starting point.
Working in companies and consulting to business for over 20 years has given me insight into the workings of modern companies.
Managers and leaders spend time in meetings, concentrating on graphs and reports that offer a version of the truth but fails to communicate the reality.
A recent article from McKinsey and Company1 is a good example of how two versions of the truth differ but still hold true. It seems to be a matter of perspective.
The question is what truth do we believe…
The best way is to start is by using the information you have to gain insights from the business. Check your understanding and ask questions.
5 tips to help you find the reality.
Conversations: I’ve found that talking to everyone in the business, from the tea lady to the cleaning crew or even cultivating relationships with employees will keep your finger on the pulse.
Environment: Creating a safe environment where people feel heard and their issues are addressed will help you focus on what matters and take the right action. It’s the small things, like hygiene factors. Walmart’s turnaround started with returning toilet-seat covers2.
Remote work: It’s hard for people to communicate on electronic channels, assessing how a change or message is received is even harder. Give people time to think, and pick up the phone to hear what they have to say.
Coaching: The pandemic has affected people in ways we are only starting to understand. Coach them through this time, it may even help you.
Focus on the people: Your role as manager or team leader has changed from simply pushing the numbers or hitting the target. People will drive their KPI’s when you help them do their best.
The greatest strides are made in conversation, not in a boardroom.
Talk to me about what coaching can do for you?
“creating agile, purpose-driven thinking”.
call: +27 82 804 6391